Frequently Asked Questions

Do you offer refunds?

Bass Coast Cultural Venues do not offer refunds (as stated on the ticket), but  buyers are welcome to pass on the tickets to friends or sell them on at cost-price. We are able to change the booking details into another name if required.

Do I have to pre-book for cinema or can I buy a ticket at the door?

We strongly recommend that you pre-purchase tickets for all our cinema ahead of time to avoid missing out on tickets and queues at the door. ​

Where can I park?

Don’t get caught out!

Council has introduced Smart Parking to areas of Wonthaggi and Cowes.

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Supported by a Smart Parking availability app to help visitors and local residents find a park faster.

It's simply a better way to manage our free parking.

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You can download the free Bass Coast Parking app from the Apple App Store or Google Play via the links below:

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Bass Coast Parking on the App Store (apple.com)

Bass Coast Parking - Apps on Google Play

Can I leave my child unattended? 

Children under 15 must be accompanied by a guardian (18+).

Do infants require tickets? 

Children aged 2yrs and under are free of charge to enter for a regular cinema session. 

For all live performances and special cinema events, please refer to the specific event ticketing information to confirm if there are any entry fees. 

Do you have accessible seating?

Limited accessible and wheelchair seating is available in both venues.

In Wonthaggi Rows A, B, C are accessible from ground level, with wheelchair seating and more accessible seating available in row J accessed via the lift. 

There is no lift at Berninneit, and the "Wheelchair Seating" row (D) can accommodate wheelchairs and limited mobility patrons from ground level, with some seating able to be removed if necessary, and chairs placed in wheelchair spaces if required. 

If you have any concerns about seating, please contact the Box Office for clarification.

Do you sell gift cards?

We do not currently offer gift cards.